Terms and conditions

For providing services in the areas of custom editing, video recording, graphic and web design, and hosting

1. Introductory provisions

1.1. These terms and conditions (hereinafter referred to as the “Terms”) govern the legal relations between ArtCut Studio, Business identification number (”IČO”, according to Czech laws): 71278532, with its registered office at Lumírova 445/5, Praha 2 (hereinafter referred to as the “Provider”), and its customers (hereinafter referred to as the “Customer”).

1.2. The Provider provides services in the field of video editing and filming, graphic design, website creation and hosting in cooperation with Slouka Server (hereinafter referred to as the “Services”).

1.3. By ordering the Services, the Customer confirms that he has read these Terms and Conditions and agrees to them.

2. Order and conclusion of the contract

2.1. The contractual relationship between the Provider and the Customer is established on the basis of a written or electronic order confirmed by the Provider.

2.2. The order must contain a specification of the requested services, or other details agreed upon between the parties.

2.3. The Provider reserves the right to refuse an order, especially if its implementation is technically impossible or is in conflict with legal regulations.

3. Price and payment terms

3.1. The price for the services provided is determined on the basis of an individual agreement or the Provider’s valid price list.

3.2. The condition for starting work on the order is the payment of a 50% deposit.

3.3. The remaining payment of 50% is due upon completion of the order according to the conditions specified in point 3.4.

3.4. Invoicing is based on an invoice issued with a maturity of 7 days in Czech crowns with the current exchange rate of the relevant currency according to the CNB rate list.

3.5. The terms of use of the work and the transfer of rights to the work are separately regulated in the work contract.

3.6. In the event of a delay in payment, the Provider is entitled to charge contractual interest on arrears in the amount of 0.5% of the amount due for each day of delay.

3.7. If the Customer fails to make the payment even after repeated reminders, the Provider may suspend the provision of services until the amount owed is fully paid.

4. Service provision

4.1. The Provider undertakes to provide services with professional care and in the agreed quality.

4.3. In the case of hosting provided in cooperation with Slouka Server, a third party is responsible for the technical aspects of hosting and the Customer acknowledges that any service outages may be beyond the Provider’s control.

4.4. The Provider reserves the right to refuse or terminate the provision of services if the content of the order contradicts applicable legal regulations or ethical principles.

5. Personal data protection (GDPR)

5.1. The Provider processes personal data in accordance with the General Data Protection Regulation (GDPR, EU Regulation 2016/679).

5.2. Personal data of Customers are processed only to the extent necessary for the performance of the contract and legal obligations.

5.3. Personal data is not provided to third parties, except in cases stipulated by law or in cooperation with subcontractors necessary for the implementation of services.

5.4. The customer has the right to request access to his/her personal data, its correction or deletion, or to object to processing.

5.5. Details on personal data protection are provided in the Privacy Policy available on the Provider’s website.

6. Complaints and liability

6.1. The customer is obliged to complain about any defects in the services provided without undue delay, no later than 14 days from their discovery.

6.2. The Provider is not liable for damages caused by force majeure, third parties or improper use of the delivered materials by the Customer.

6.3. In the case of hosting services, the Provider is not responsible for any outages or technical problems on the Slouka Server side.

7. Termination of contract

7.1. The contract may be terminated by agreement of the parties, by notice or withdrawal from the contract in the event of a material breach of obligations by one of the parties.

7.2. The notice period for termination of the hosting agreement is 1 month, unless otherwise agreed.

7.3. If the Customer withdraws from the contract, there is no right to a refund of the advance payment already paid.

8. Final provisions

8.1. These Terms and Conditions are governed by the laws of the Czech Republic.

8.2. Any disputes will be resolved before the competent courts at the location of the Provider’s registered office.

8.3. The Provider reserves the right to change these Terms at any time, and the publication of the new version of the Terms on the website at the time of publication is considered a notification of changes.

These Terms and Conditions are valid and effective from 3.4. 2025.